Frequently Asked Questions

We are the cleaner choice. What we use to clean our space makes it into our bodies. We only use products with certified organic ingredients, which reduces chemicals on surfaces and in your air, keeping your family safe and healthy.  

• 100% SATISFACTION GUARANTEE: At Totally Clean, we stand behind our work and are proud to offer our 100% customer service guarantee for all of our carpet and upholstery cleaning.
• CONVENIENT LOCATION: Proudly serving the Chicagoland Northwest suburbs, we’re conveniently located to ensure prompt, efficient cleaning services and timely appointments
• COURTEOUS & KNOWLEDGEABLE TEAM: Our expert team has been professionally educated in the cleaning industry. with over 20 years of experience, you’ll feel confident knowing you’ve chosen the best in the business.
• FLEXIBLE SCHEDULING: Our team of experts is available 6 days a week to accommodate your appointment requests.
• ENVIRONMENTALLY SAFE: When you choose Totally Clean, you can rest easy knowing you’ve
• selected an ethical cleaning service- we use only 100% natural cleaning agents that are safe for even the littlest members of your family, including children and household pets.
• STATE-OF-THE-ART CLEANING METHODS: We use only the latest technology truck mounted equipment and enzyme-based carpet cleaning treatments. Stains aren’t just lifted, but removed, permanently- so your carpet looks like new!

We are a fully bonded cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.  

Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.